Submit a complaint or problem you experienced with Extra Locksmith

Please allow up to 24 – 48 hours for one of our team members to get back with you regarding your complaint. We value your time and will respond as quickly as possible. For immediate issues please call our business line and ask to speak with Eliav or Skyler.
Submit A Complaint

Complaints help us to better our business!

Sometimes confusion and mistakes happen, at the end of the day, we’re all human. However, our complaints page is designed for our customers to express their concerns and how we could have done better. Our dedicated complaints team is trained to be able to resolve any and all issues. Extra Locksmith stands behind “Going the extra mile” for each and every one of our customers. We truly value your time and feedback!

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Refund Problems

Have we issued a refund and you haven’t received the funds? Generally, it takes up to 5 – 7 business days for you to see your refund back into your account. We strongly recommend if 7 business days have past to get in touch with one of our complaint specialists so we can investigate the issue and get it resolved.
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Advertising mistakes & Concerns

Our advertising team works very hard to abide by all advertising terms and service policies online and offline. However, understandably┬ásometimes things don’t go accordingly and we may have missed something. Our complaints specialists strongly recommend submitting a complaint ticket if you feel our advertising team has made an error so we can promptly fix it.

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Warranty Issues & concerns

All of our warranties vary based on the type of work performed. Sometimes our locksmiths don’t properly explain themselves or failed to fully make you aware of the exact terms of the warranty on the work provided. If you have experienced a warranty issue or concern we strongly recommend you get in touch with our complaint specialist team. Our complaint specialists are trained to be able to come to a resolution.
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Quoting and pricing issues

Extra locksmith stands behind all quotes for 30 days. If you have received a quote from one of our locksmiths we stand behind that quote for 30 days unless specifically mentioned in the invoice that prices are subject to change. Extra locksmith works extremely hard to ensure our prices and estimates provided are some of the best in Dallas. However, if you have experienced an issue with us honoring our estimate or prices changing please get in touch with one of our complaint specialists so we can investigate and figure out a resolution.
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Any & all other complaints

Have you experienced a problem with one of our customer service agents or one of our locksmiths? Our dedicated complaint specialists would like to know about it. Here at Extra Locksmith, we have worked very hard to improve the locksmith industry and we rely on our past customers to help us improve it even more! Without constructive criticism, we’re not able to properly strive and grow as a business. It is strongly recommended if you have experienced any problem with our services please do not hesitate to get in touch with one of our complaint specialists.
About
Extra Locksmith

Locally licensed, bonded and insured locksmiths that strive to provide only the best possible locksmith services in Dallas available!

License # B20625A
(214) 484-4531
14902 Preston Rd #708 Dallas, TX, 75254
Store Hours:
M-F:8:00am-6:00pm
S-S:9:00am-3:00pm

Mobile Hours:
Mon-Sun: 7AM-11PM

Extra Locksmith Dallas, Locks & Locksmiths, Dallas, TX

FOR COMPLAINTS AND OTHER MATTERS